Frequently Asked Questions
What products does Iben Apparels offer?
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Iben Apparels offers premium luxury clothing and fashion pieces designed with high-quality materials, modern style, and exceptional craftsmanship.
How can I place an order?
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Simply browse our collection, select your preferred product, choose size/variant, and proceed to checkout using our secure payment system.
What payment methods do you accept?
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We accept all major payment methods including UPI, debit/credit cards, net banking, and other secure payment gateways.
How long does delivery take?
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Delivery usually takes 3–7 business days depending on your location. You will receive tracking details once your order is shipped.
Can I return or exchange a product?
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Yes, we offer a 7-day return and exchange policy on eligible items. Please ensure the product is unused and in original condition.
What if I receive a damaged or wrong product?
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In case of a damaged or incorrect item, please contact us within 48 hours with images. We will arrange a replacement or refund.
Do you offer Cash on Delivery (COD)?
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COD availability depends on your location. You can check this option at checkout before placing your order.
How can I track my order?
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Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.
Are your products original and high quality?
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Yes, all our products are made with premium materials and undergo strict quality checks to ensure a luxury experience.
How can I contact customer support?
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You can reach our support team at support@ibenapparels.com. We usually respond within 24 hours.
