Return & Refund Policy – Iben Apparels
At Iben Apparels, we are committed to delivering premium quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility
- Returns must be requested within 7 days of delivery
- Items must be unused, unworn, unwashed, and in original condition
- All original tags, packaging, and invoices must be intact
- Products purchased on sale or discount are not eligible for return (unless defective)
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or made-to-order products
- Innerwear or hygiene-related items
- Accessories (unless damaged or defective)
3. Damaged or Incorrect Products
If you receive a damaged, defective, or wrong item:
- Contact us within 48 hours of delivery
- Share clear images/videos as proof
- After verification, we will offer a replacement or full refund
4. Return Process
To initiate a return:
- Email us at support@ibenapparels.com
- Mention your Order ID and reason for return
- Our team will guide you through the process
Note: Return shipping charges may apply unless the return is due to our error.
5. Refund Policy
- Once we receive and inspect the returned product, your refund will be processed
- Refunds will be issued to the original payment method
- It may take 5–7 business days for the amount to reflect in your account
6. Exchange Policy
- Exchanges are subject to product availability
- You can request an exchange for size or variant within 7 days
7. Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order
- Once shipped, orders cannot be cancelled