At Iben Apparels, we are committed to delivering premium quality products and a seamless shopping experience. However, if you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

• Returns must be requested within 7 days of delivery
• Items must be unused, unworn, unwashed, and in original condition
• All original tags, packaging, and invoices must be intact
• Products purchased on sale or discount are not eligible for return (unless defective)

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or made-to-order products
• Innerwear or hygiene-related items
• Accessories (unless damaged or defective)

3. Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item:

• Contact us within 48 hours of delivery
• Share clear images/videos as proof
• After verification, we will offer a replacement or full refund

4. Return Process

To initiate a return:

1. Email us at support@ibenapparels.com
2. Mention your Order ID and reason for return
3. Our team will guide you through the process

Note: Return shipping charges may apply unless the return is due to our error.

5. Refund Policy

• Once we receive and inspect the returned product, your refund will be processed
• Refunds will be issued to the original payment method
• It may take 5–7 business days for the amount to reflect in your account

6. Exchange Policy

• Exchanges are subject to product availability
• You can request an exchange for size or variant within 7 days

7. Cancellation Policy

• Orders can be cancelled within 24 hours of placing the order
• Once shipped, orders cannot be cancelled